Certificate Renewal

Certificate Renewal

Please see the Certificate Rates Page for current rates and terms.  (Opens in New Window)

How do I submit a certificate renewal request? -  For your convenience, certificates can now be renewed directly in Online Banking. If you have questions about the process, please contact the Member Assistance Center at (800) 397-3790 or by chatting with us in Online Banking.

Who can submit a request? - Online certificate renewals are available for consumers only. If you are renewing a certificate on behalf of a business or organization, please contact or visit the nearest GreenState branch for assistance. For Public Funds or Institutional Investments, please reach out to your broker for current rates & terms.
When are renewals processed? -  Renewals can be requested up to 20 calendar days before or 10 calendar days after a certificate’s maturity date. If you submit a renewal in the 20-day period before the certificate matures, it will be processed on the maturity date. If the renewal is submitted on or after the maturity date, it will process that same day.
What happens if I don’t renew or cash out a certificate? -  If no action is taken, certificates will be automatically renewed for the longest maturity term in the same maturity tier at the then-current rate, providing the minimum deposit requirement is met. For additional information, please see the certificate disclosure.
Renewal Request Does Not Guarantee Term or Rate -  The interest term and rate for your renewed certificate must be chosen from the options available on or after your certificate’s maturity date. If the certificate option you chose is not available on your renewal date, an employee will contact you to discuss the new options.

Member Assistance Center


(800) 397-3790 or
(319) 339-1000

24/7 Phone Support Available*


mac@GreenState.org


For your protection, please do not include any confidential information, such as your Social Security Number or account number, when contacting GreenState via email.

Email questions or requests are answered by the end of the next business day.

For immediate assistance during business hours we recommend using the secure online chat function.

*Support may be limited on Thanksgiving Day and Christmas Day.