Card Controls

As a GreenState member, you have the power to conveniently and securely manage and control your cards. This guide will provide you with an overview of Card Controls and answer frequently asked questions to help you make the most of this feature.

Accessing Card Controls

To access Card Controls, follow these simple steps:

1. Log in to your GreenState Online Banking account.
2. From the left-hand side main menu, select the Card Controls button.

Registering Cards

Before you can start using Card Controls, it's important to register your cards. Once registered, you can take advantage of the following features:

• Enable/Disable Card: Easily enable or disable transactions on your card. Enabling the card allows transactions, while disabling it temporarily blocks all transactions.
• Order Replacement Card: If your card is lost or stolen, you can conveniently order a new card to replace the existing one.
• Report a Card Lost/Stolen: In case your card goes missing or is stolen, report it immediately to order a new card.
• Card Settings: Customize your card settings to block transactions based on dollar amount, location, or transaction type.
• Set Alerts: Receive alerts for transactions based on dollar amount, location, or transaction type.
• Report Travel Notifications: Notify GreenState about your travel plans to ensure your card is ready for use during your trip.

Please note that any changes made in Card Controls will take effect immediately upon submitting the request.

Tips

Here are a few tips to keep in mind while using Card Controls:

• Card Controls can only be used by the primary owner of the card.
• If you have changed your address within the last 30 days, you are not eligible to use the lost/stolen or replacement card request feature.

FAQs

Here are some frequently asked questions about Card Controls:

General Information

Q: Can anyone use Card Controls?
A: Yes! Anyone can use Card Controls as long as they have registered their card. However, only the primary owner of the card can access and use Card Controls.

Q: How do I get to Card Controls?
A: You can access Card Controls through GreenState Online Banking on either a desktop or mobile device.

Q: How long does it take for Alerts, Card Settings, and Travel Notifications to be in place once they are submitted?
A: All changes made to Alerts, Card Settings, and Travel Notifications take effect instantaneously once you submit the request.

Travel Notifications

Q: Can I place more than one travel event at a time?
A: While you can place more than one card on travel at a time, you cannot place more than one travel event on a single card. The newest entry will override the previous one.

Alerts / Settings

Q: Can I increase my card limits through Card Settings?
A: No, the Card Settings feature is only for reducing the limits on your cards. GreenState's maximum limits are still in place and cannot be changed online.

Q: Can my debit card limits be permanently raised above the set limits on a card?
A: GreenState has limits in place on debit cards to minimize losses in the event of fraud. Although temporary increases may be possible for a short time frame, the limits cannot be raised permanently.

Q: Does the credit union block specific merchants?
A: No, the credit union does not block specific merchants. However, Card Controls allows you to block transaction channel categories. It is important to note that merchants may categorize their transactions differently than you might expect. To ensure your card is appropriately blocked, we recommend utilizing the card on/off feature. This allows you to have better control over your card's usage and provides an extra layer of security.

Q: Card Settings: What is eCommerce?
A: Ecommerce refers to the method of buying and selling goods and services online. It allows individuals and businesses to conduct transactions electronically through websites or online platforms.

Q: Card Settings: What is a contactless card?
A: A contactless card is a debit or credit card equipped with contactless technology. With this technology, you can make payments by simply tapping your card on a contactless-enabled card reader. In most cases, you won't need to physically insert the card or enter a PIN. However, occasional PIN verification may be required for security purposes.

Q: What is SMS?
A: SMS stands for Short Message Service. It is a communication service that enables the exchange of short text messages between mobile devices. In other words, SMS is commonly known as text messaging.

Q: How long does it take to get an alert?
A: Alerts are delivered almost instantaneously to provide you with real-time notifications. Once a transaction meets the criteria you have set, you will receive an alert promptly, ensuring you stay informed about card activity.

Q: Why does the merchant say "Cannot read card" when I have a limit in place?
A: Each merchant has the freedom to choose how they display a declined card message. If you have set a limit on your card, it is possible that you may see messages such as "Cannot read card" or similar ones when your transaction exceeds the predefined limit. The specific message may vary depending on the merchant's system. Rest assured that the purpose is to inform you that the transaction cannot be processed due to the set limit.