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Service Alert - Our online chat support service is experiencing technical difficulties, thank you for your patience.
Visit greenstate.org/help to find answers to common questions and contact info for other support channels.  

Member Support

We’d love to hear from you!

Contact us any time with your questions, comments, or suggestions.

Help guides and tutorials are available in our Help Center.

Member Assistance Center


(319) 339-1000 or
(800) 397-3790

M-F 7:00 a.m.–6:00 p.m.
Sat 8:30 a.m.–12:30 p.m.
Sun Closed


mac@GreenState.org


For your protection, please do not include any confidential information, such as your Social Security Number or account number, when contacting GreenState via email.

Email questions or requests are answered by the end of the next business day.

For immediate assistance during business hours we recommend using the secure online chat function.


Online Chat

M-F 7:00 am – 5:45 pm
Sat 8:30 am – 12:15 pm
Sun Closed