Service Alert

Service Alert - Our online chat support service is experiencing technical difficulties, thank you for your patience.
Visit greenstate.org/help to find answers to common questions and contact info for other support channels.  

Scam Alerts

The FTC has a helpful guide on how to spot spam text messages.
How To Recognize and Report Spam Text Messages | Consumer Advice (ftc.gov)

Fraudulent Phone Calls

We have received reports of phone calls where scammers claim to work for GreenState and say they’re calling to help resolve fraudulent charges on a debit or credit card. The scammers then provide instructions for resolving the issue by sending funds out via Zelle®.

This is a scam. GreenState will never ask you to resolve any matter by sending funds via Zelle®.

Zelle® transfers are for sending money to friends, family, or individuals who you personally know.

If you’re unsure about a phone call you received the best way to protect your accounts and information is to hang up the call (if you’re still on it) and contact GreenState directly via the information available on our website at greenstate.org or by calling the phone number on the back of your debit or credit card. GreenState’s main Member Assistance Center phone number is 800-397-3790, you can find additional numbers for support on our Member Support page.


Scams that use Zelle®

You should only use Zelle® to send money to those you trust such as friends or family members. Why? Because payments cannot be canceled once sent, if a recipient is already enrolled in Zelle®. Money moves directly into the enrolled recipient’s bank account within minutes.

Beware of payment scams. Offers that sound too good to be true probably are. As an example, if a stranger is selling you concert tickets at a steep discount and insisting that you pay with Zelle® it may be a scam. There is no purchase protection when using Zelle®. Only send money with Zelle® to people you know and trust.

Fraudulent Email Messages

We've received reports that some members are getting email messages asking them to click a link to verify their account or to verify a "recent request". These are scams and were not sent by GreenState.

If you are uncertain about who's contacting you, the best way to protect your accounts and information is get in touch with GreenState directly via the information available on our website at greenstate.org or by calling the phone number on the back of your debit or credit card.


Fraudulent Phone Calls

We have received reports of phone calls to our members coming from an individual claiming to work for GreenState who say’s they’re calling about foreclosing on a mortgage and to please return their call.

If you’re unsure about a phone call you received the best way to protect your accounts and information is to hang up the call (if you’re still on it) and contact GreenState directly via the information available on our website at greenstate.org or by calling the phone number on the back of your debit or credit card. GreenState’s main Member Assistance Center phone number is 800-397-3790, you can find additional numbers for support on our Member Support page.


Fraudulent Text Messages

We've received reports that some members are getting text messages asking them to click a link to access to their account. This is a scam and was not sent by GreenState.

If you are uncertain about who's contacting you, the best way to protect your accounts and information is get in touch with GreenState directly via the information available on our website at greenstate.org or by calling the phone number on the back of your debit or credit card.


Fraudulent Phone Calls

We have received reports of phone calls to our members coming from “GreenState CU” with the caller stating there were pending charges and fraud was suspected. The caller then asks for a few of the numbers of your credit card to “verify your identity.” Never give out your personal information like member numbers and credit card numbers to any caller.

In the event of potentially fraudulent charges, GreenState may reach out to confirm charges, but will never ask you for your card, account or personal information. If you do receive a suspicious call or text, please call us at 1-800-397-3790.